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Communications Operator

Communications Operator

The City of Jefferson is currently accepting applications for the position of Communications Operator for the Jefferson City Police Department. Be a part of the action! Career-oriented individuals are sought to answer 9-1-1 emergency calls and dispatch emergency personnel. This position supports the Jefferson City Police and Fire Departments, Cole County Sheriff's Office and four Cole County Volunteer Fire Districts and Departments, including monitoring and responding to emergency radio frequencies and public telephone calls, providing information upon request to personnel in the field, greeting and serving the community and other administrative and communications duties, to ensure radio transmissions and calls for service are processed in a responsible, timely and accurate manner on a continual basis.

Join the Jefferson City Police Department and receive the following incentives: 

  • $5,000 incentive with prior 911 operator experience.
  • $2,500 incentive for candidates without prior 911 operator experience plus paid training.

In addition to the above incentive, employees earn a minimum hourly wage equal to $40,000 annually and approximately $1,700 in holiday pay! Higher starting salaries available based on experience.  Extensive training and support is provided. 

Applicants must be able to work four - 10 hour shifts per week and rotate every 28 days between days, evenings and midnights. Extensive training provided. Applicants must pass an extensive background and criminal history check before being considered.

Examples of Duties

Monitors Police Department telecommunications and security systems, receives and responds to requests for Jefferson City Police and Fire Departments, Cole County Sheriff's Office and four Cole County Fire Departments, and other emergency services by telephone or radio; receives emergency telephone system calls for assistance and dispatches related public safety personnel; determines nature of required assistance, location and other pertinent information; and dispatches units according to standard operating procedures, to ensure emergency assistance is provided quickly.

Receives and responds to requests for information from City Police Officers, Cole County Deputies, City and County Fire Personnel in the field and other authorized persons; uses the computer aided dispatch (CAD) system  to enter all calls for service, emergency and non-emergency, in an accurate and timely manner, including all pertinent information to the call for service in such a way as to be effectively interpreted and acted upon by telecommunications personnel immediately and for archiving of information for later retrieval.

Performs various other communications functions as needed, including rerouting, paging and dispatching for holiday and after-hours City, County and State services; uses the Missouri Uniform Law Enforcement System, National Crime Information Center and Department of Revenue  computer systems to coordinate with other law enforcement agencies; and makes entries into Missouri Uniform Law Enforcement System and National Crime Information Center files in order to facilitate the efficient and accurate exchange of law enforcement information.

Typical Qualifications

Must have a high school diploma or equivalent, the ability to type 40 wpm and  good speech/clarity. One year experience as a telephone operator, dispatcher or related work preferred.  Multi-tasking ability is a must.

Physical: Ability to stand and sit for extended periods; visual acuity to read documents and computer screens for prolonged periods; speak clearly; and hearing adequate to operate radio and telephone equipment to participate in multiple conversations concurrently.

Mental: Ability to concentrate on multiple detailed tasks for two hours or more; maintain composure  and perform effectively in emergency and other stressful situations; and have strong interpersonal relationship skills to facilitate positive peer and community interaction.

Supplemental Information

Extensive training provided. Applicants will be submitted to an extensive background check during the process. 

Applicants must be able to provide the following documents:
1. A clean copy of your valid drivers' license, and
2. A copy of one of the following: your high school diploma, GED, college transcript/diploma, or DD-214.

If you have any questions about the recruitment process, please call Lt. Jeff Stieferman or Lt. Dave Williams at 573-634-6400  or  visit for more information.


Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Entry Level

Job Function : Customer Service

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